At Spielbank Hohensyburg we believe that gaming should always be fun, exciting, and under your full control. That’s why responsible gaming is at the heart of everything we do. We want every player to enjoy the genuine Merkur casino experience safely and responsibly.
Why Responsible Gaming Matters to Us
Merkur Spielbank Hohensyburg has built its reputation over 40 years on trust and fairness. We extend that same commitment online. Gambling is entertainment — not a way to make money. We help you stay in control so the fun never turns into a problem.
Our Responsible Gaming Tools
We provide a full set of easy-to-use tools that let you manage your play at Spielbank Hohensyburg. You can set them up or change them anytime in your account settings:
- Deposit Limits – Choose daily, weekly or monthly limits on how much you can deposit.
- Loss Limits – Set the maximum amount you’re comfortable losing in a period.
- Session Time Limits – Decide how long you want to play in one sitting.
- Wager Limits – Control how much you can bet overall.
- Reality Checks – Get pop-up reminders showing how long you’ve been playing.
- Cool-Off Period – Take a short break (24 hours to 30 days).
- Self-Exclusion – Block your account for 6 months up to permanently if you need more time away.
All these tools are simple to activate and can be adjusted or removed whenever you want (with a short cooling-off for increases).
How to Activate Responsible Gaming Features
- Log into your Spielbank Hohensyburg account
- Go to “My Account” → “Responsible Gaming”
- Choose the limit or tool you want
- Set the amount or time period and confirm
Changes usually take effect immediately or after a short confirmation.
Spielbank Hohensyburg Demo – A Safe Way to Play
Not ready to play with real money? Use the Spielbank Hohensyburg Demo mode to enjoy all Merkur slots, roulette, blackjack and other games completely free. It’s a great way to have fun and learn the games without any financial risk.
Signs It Might Be Time to Take a Break
We encourage you to watch out for these common signs:
- Gambling longer than planned
- Trying to win back losses
- Playing when you feel stressed or anxious
- Hiding your gambling from family or friends
- Neglecting work, hobbies or relationships because of gaming
If any of these sound familiar, please use our tools or reach out for help right away.
Support and Professional Help
We are here for you:
- Our support team is available 24/7 in German or English via live chat.
- You can also contact us by email.
For professional advice and free confidential support in Germany, we recommend these trusted organisations:
- Bundeszentrale für gesundheitliche Aufklärung (BZgA) – www.bzga.de
- Spielerhilfe – www.spielerhilfe.de
- Glücksspielsucht Hotline – 0800 137 27 00 (free of charge)
Our Commitment to You
Spielbank Hohensyburg and Merkur Spielbank Hohensyburg are fully committed to:
- Promoting safe and enjoyable gaming
- Preventing underage gambling
- Providing transparent information
- Supporting players who need help
We regularly train our staff and review our responsible gaming measures to keep improving.
Take Control Today
Responsible gaming is your choice — and we make it easy. Set your limits, use the Spielbank Hohensyburg Demo when you want to play risk-free, or take a break whenever you need.
Enjoy the thrill of Merkur slots, live roulette and blackjack at Spielbank Hohensyburg — always on your terms.
If you ever feel you need support, remember: we’re just a click away.
Play responsibly. 18+. Gambling can be addictive. If you or someone you know needs help, please contact the organisations listed above.