At Spielbank Hohensyburg we take the protection of your personal data very seriously. This Privacy Policy explains in clear and simple terms what information we collect, how we use it, and how we keep it safe. It complies fully with the German Data Protection Regulation (DSGVO) and the EU GDPR.
By using our website or playing at Merkur Spielbank Hohensyburg, you agree to the practices described here. If you have any questions, feel free to contact us at any time.
1. Who We Are
Spielbank Hohensyburg is the official online platform of the renowned Merkur casino in Dortmund. We operate under strict German licensing and are committed to the highest standards of data protection.
2. What Personal Data We Collect
We only collect the information we need to provide you with a safe, fair and enjoyable gaming experience. This includes:
- Registration and account data: Name, date of birth, email address, phone number, address and ID verification documents
- Payment information: Bank details, transaction history (we never store full card numbers)
- Usage data: IP address, device type, browser information, pages you visit and games you play
- Communication data: Messages you send to our support team
- Marketing preferences: Whether you want to receive bonus offers or newsletters
We also use cookies and similar technologies to make the site work better and to personalise your experience (more on this below).
3. Why We Collect and Use Your Data
We use your personal data for the following lawful reasons:
- To create and manage your player account
- To process deposits and withdrawals
- To provide customer support
- To offer you the Spielbank Hohensyburg Bonus and other personalised promotions
- To comply with legal obligations (age verification, anti-money laundering rules)
- To improve our games and website
- To send you important service messages (account security, bonus updates)
You can always choose not to receive marketing emails – just adjust your preferences in your account settings.
4. How Long We Keep Your Data
We keep your data only as long as necessary:
- Account data is kept for the duration of your relationship with us
- Transaction records are kept for 5–10 years to meet legal requirements
- Marketing data can be deleted at any time upon your request
Once we no longer need it, we delete or anonymise your information securely.
5. Who We Share Your Data With
We never sell your personal data. We only share it with trusted partners when necessary:
- Payment service providers (for secure transactions)
- Game providers (Merkur and certified partners)
- Regulatory authorities (if required by German law)
- Professional service providers (hosting, security, analytics) who are bound by strict data processing agreements
All partners are located within the EU or have equivalent data protection standards.
6. Your Rights Under GDPR/DSGVO
As a player in Germany you have strong rights over your data:
- Access – see what data we hold about you
- Correction – update inaccurate information
- Deletion – request removal of your data (subject to legal obligations)
- Restriction – ask us to limit how we use your data
- Objection – object to processing for marketing purposes
- Portability – receive your data in a machine-readable format
To exercise any of these rights, simply contact our support team or use the form in your account. We usually reply within a few days.
7. Cookies and Tracking Technologies
We use cookies to:
- Remember your login
- Keep your games running smoothly
- Analyse site usage to improve the player experience
- Show you relevant Spielbank Hohensyburg Bonus offers
You can manage or block cookies through your browser settings at any time. Our cookie banner also lets you choose your preferences when you first visit the site.
8. How We Protect Your Data
- Bank-level encryption (SSL/TLS) on every page
- Strict internal access controls
- Regular security audits and penetration testing
- 24/7 monitoring for suspicious activity
Your security is our top priority.
9. International Data Transfers
We primarily store and process data inside the European Union. If any transfer outside the EU is ever needed, we use approved safeguards (such as Standard Contractual Clauses) to ensure the same high level of protection.
10. Changes to This Privacy Policy
We may update this policy from time to time to reflect changes in our services or legal requirements. The latest version will always be posted here with the “Last updated” date. We will notify you of any significant changes via email or on the website.
Last updated: April 17, 2026
11. Contact Us
If you have any questions, concerns or requests regarding your data, please reach out:
- Live chat (available 24/7 in German or English)
- Email: privacy@spielbank-hohensyburg.com
Our data protection team will be happy to help.
Thank you for trusting Spielbank Hohensyburg with your personal information. We are committed to keeping it safe while you enjoy the real Merkur casino experience.
Play responsibly. 18+. Terms and conditions apply.